FAQ's

We service….

We have multiple technicians in our TV Magic branded work vans in the area, so you can be sure that we are only a stones throw away from you at any time.

We aim to ensure your new TV Reception lifespan is approx 10-15 years. We believe this can be easily achieved, using our high quality parts, installation techniques and state of the art testing equipment. If you want your antenna installation done right the first time, quality parts used and a performance guarantee and warranty – call the TV Magic specialists to do your antenna installation.

There are many pages online (including government websites) with information on this topic regarding digital TV. The quick explanation is: Digital TV always is clear. When the antenna signal is weak (or weaker than it should be) digital tv channels will ‘pixelate’. In the old days of analogue, a weak signal would make your channels ‘snowy’.

If it is a weak signal that has been diagnosed by the technician (using a state of the art signal meter), then just like your car, if the problem doesn’t get fixed it will eventually get worse. And in time, it will pixelate more, and/or your other channels will begin to pixelate or drop out until the problem is resolved. The good news is, unlike your car, once your antenna is serviced it lasts a lot, lot longer than your car. It won’t need doing again for many, many years.

Now, just because the problem has been diagnosed as a weak signal doesn’t mean its necessarily your old antenna but it is always your antenna system. An antenna system can be made up of cable, splitters, joins, wall plates, leads, baluns, junction boxes, tuning, amplifiers, power packs, even antenna alignment and antenna positioning – a number of factors that can prove to be singularly or a combination of culprits resulting in the problem.

A lot of people say: ”It got better’ or it’s just the ‘weather’ or it’s only channel 7″. This is the same as your car: “oh it only does it up hills” or ”it only does it when it’s cold”. Meanwhile the mechanic knows your car will break down, and so, in time, it does. Tv Reception is no different. Weak signal causes channel 7 to break up but soon it will be channel 9, then channel 10 and then all of them. Weak signal causes digital tv reception to break up in bad weather, but soon it won’t be the bad ‘weather’, – it will just break-up or dropout in any weather condition, period.

We want you to have good tv reception! Like the reception we have at our own homes! You should be aware that there is no reason, for ALL your tv channels to not be working ALL of the time! It doesn’t matter what the weather is like or where you live! So if you are putting up with pixelation – the truth is – eventually it will get worse.

Absolutely! This is becoming a common issue with how fast the technology is moving. As your TV’s operating system becomes older, support may be dropped from apps like 9Now, 7Plus etc. There are many potential solutions we can help you with that could save you from needing to buy a new TV.

Our services include: TV tuning, digital set top box and all AV equipment, TV set up and wall mounting installation. Home theatre, cinema and media room design, supply and installation. Reception repair, antenna repair and installation, new tv points, foxtel points. Pay tv distribution. Universal remote programming, satellite dish installation, tv system coaching, multi room media installation and home automation. Commercial antenna systems, head ends, amplification and system engineering and design. Wall mounting of all types of tv, home cinema design, multi room audio, c-bus. Insurance quotes for damaged televisions, off the plan designs of home cinemas and home theatre wiring. Pre-wire fit outs for tv points, home theatre and antenna outlets. Surround sound speaker cable concealment & more.